Review our office policies and guidelines to understand scheduling expectations, cancelations, and other important information for your care.
Understand our policies around scheduling, cancelations, and missed appointments so you know what to expect when booking or changing visits.
Cancelations made within these windows will result in the following fees:
Patients with three or more missed or canceled appointments may be considered non-compliant and may face possible termination from the practice.
Review payment expectations, insurance acceptance, and self-pay rates to help you plan for the cost of care.
Payment is due at the time of service.
New patient appointment fees must be paid at scheduling to secure the appointment.
Yes. We accept all major commercial insurance plans and Medicare. Verify your plan here.
For questions related to billing, payment, or charges, patients are encouraged to contact the office directly during business hours.
Learn how medication management, refills, and required screenings are handled as part of ongoing treatment.
Medication refill requests are reviewed on a case-by-case basis.
If a refill is approved outside of a scheduled appointment, a $25 fee will apply.
Patients should schedule follow-up visits before running out of medication.
Refills requested outside of scheduled sessions may be approved at the provider’s discretion and will incur a $25 fee.
A urine screening is required for all new medication management patients.
Screenings may also be requested at follow-up visits at the provider’s discretion. A $25 charge will apply.
Medication management services require ongoing follow-up appointments to ensure safe and appropriate care.
Find important information about after-hours care, paperwork requests, and keeping your patient information up to date.
Patients are responsible for keeping the office informed of any changes to insurance, address, phone number, or pharmacy information.
Our clinics are outpatient and do not complete short-term disability or FMLA paperwork.
If a higher level of care is needed, referrals may be provided to an intensive outpatient program (IOP) or partial hospitalization program (PHP).
If you are experiencing a life-threatening emergency or urgent medical crisis, call 911 or go to the nearest emergency room immediately.
For non-urgent concerns, you may leave a voicemail or reach out via the patient portal. Messages will be returned when the office reopens.
When clinically appropriate, referrals may be provided to higher levels of care or outside treatment programs to support ongoing needs.
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We’re proud to share that our three affiliated practices—Psych Atlanta, Georgia Psychiatry & Sleep, and Roots Behavioral Health—are now part of the Hightop Health family. While each clinic has built its own legacy of trusted care, we’re taking the next step forward—bringing everything together under the Hightop Health name.
This change is part of our commitment to creating a premier, clinician-led outpatient mental health group that sets a new standard for comprehensive, compassionate care. Though the brand is evolving, nothing about your experience is: same expert teams, same innovative treatments, same personalized approach. Now unified by a single mission—to deliver better mental health care that inspires hope and lasting healing.
This transition won’t affect your care—but it will enhance the way we show up, work together, and serve communities across Georgia, Texas, and beyond.